Privacy Policy

Last Updated: October 29, 2024

Thank you for trusting ApprovalFlow. We are dedicated to safeguarding your personal data and respecting your privacy. ApprovalFlow.net (“we,” “us,” or “our”), a subsidiary of ApprovalFlow International PTY LTD, is committed to protecting your privacy. This privacy policy outlines how we collect, use, store, and disclose your personal information when interacting with our website, services, and applications (collectively, the “services”). By using the services, you agree to the terms outlined in this privacy policy.

By using the Platform, you agree to the terms of this Policy. If you do not agree, please discontinue use of our Platform and services. If you have any questions, contact us using the support page on our website.

Personal data refers to any information that can identify or be linked to an identifiable individual. This includes, but is not limited to, email addresses, phone numbers, mailing addresses, payment card details, account credentials, and government identification numbers. Other forms of information may also qualify as personal data.

The ApprovalFlow Privacy Policy is designed to clearly outline how we handle user data and ensure transparency in our practices. Below, we summarise the key sections of the policy, emphasising their relevance to safeguarding your privacy:

1. Information we collect

This section provides an overview of how we handle your information, setting the tone for our transparent and responsible data practices.

1.1 Personal information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name
• Email address
• Phone number
• Company name
• Billing information (e.g., payment details)
• Any other information you provide through forms or communications.

1.2 Non-personal information

We may collect non-personal information automatically when you use our services, such as:

• Browser type and version
• IP address
• Device type
• Operating system
• Usage patterns (e.g., pages visited, time spent on our site)
• Cookies and similar tracking technologies.

2. How we use your information

Here, we describe how your information is utilised. It ranges from improving our services and processing transactions to communication, personalisation, and ensuring legal compliance.

• Providing, maintaining, and improving our services
  • Ensuring our platform and services function correctly and efficiently for all users.
  • Delivering the features, tools, and resources promised as part of our services.
  • Monitoring and optimising server performance, stability, and uptime to provide seamless access.
  • Addressing bugs, technical issues, and other operational challenges to enhance functionality.


• Processing transactions and managing accounts
  • Facilitating secure payment processing for subscriptions, purchases, or other transactions.
  • Verify and manage user accounts, including authentication and credential updates.
  • Issuing invoices, receipts, or payment confirmations for records.
  • Maintaining accurate records of billing history and ensuring compliance with financial regulations.


• Communicating with you about updates, promotions, and customer support
  • Notifying you about changes to our services, policies, or terms of use.
  • Sending promotional offers, newsletters, or relevant content based on your preferences.
  • Responding to your inquiries, troubleshooting issues, and providing technical support.
  • Collecting feedback to improve customer satisfaction and experience.
• Customising your experience based on preferences
  • Tailoring our platform's content, design, and functionality to meet your individual needs.
  • Offering recommendations, features, or tools relevant to your usage patterns.
  • Remembering your settings, preferences, and login credentials to provide a personalised experience.
  • Delivering region-specific services, content, or languages based on your location.


• Complying with legal obligations and resolving disputes
  • Meeting regulatory requirements and fulfilling responsibilities under applicable laws.
  • Cooperating with authorities in response to lawful requests, subpoenas, or legal investigations.
  • Protecting against fraud, abuse, or security threats to ensure a safe user environment.
  • Addressing complaints or disputes through appropriate channels, including arbitration or legal proceedings.


• Conducting analytics to enhance user experience
  • Analysing user interactions with our services to identify trends and areas for improvement.
  • Evaluating how features and tools are used to refine and develop new offerings.
  • Monitoring traffic, engagement, and behaviour to optimise the design and usability of our platform.
  • Leveraging aggregated and anonymised data to make strategic decisions for growth and innovation.

3. How we share your information

VisionVault's sharing practices are detailed in this section. We emphasise that your data is not sold but may be shared with service providers for legal reasons, during business transfers, or with your explicit consent.

We do not sell your personal information. However, we may share your information in the following circumstances:

• Service providers: With third-party vendors who perform services on our behalf, such as payment processors, hosting providers, and analytics companies.
• Legal compliance: When required by law or to protect our legal rights, comply with legal processes, or respond to lawful requests.
• Business transfers: In connection with mergers, acquisitions, or asset sales, where your information may be transferred as part of the transaction.
• With your consent: When you explicitly agree to share your information with specific parties.

4. Data retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this privacy policy or comply with legal obligations. When no longer required, we securely delete or anonymise your information.

5. Your rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to your personal information if it is inaccurate or incomplete.
• Deletion: Request the deletion of your personal information, subject to legal obligations.
• Opt-out: Opt out of receiving marketing communications.
• Data portability: Request the transfer of your personal data to another organisation.

To exercise these rights, please contact us by using the support page on our website.

5.1 European Union (EU) users: GDPR compliance

If you are located in the EU, the following rights under the General Data Protection Regulation (GDPR) apply:

• Right to be informed: Receive clear information about how your data is used.
• Right to restrict processing: Restrict processing of your personal data in certain circumstances.
• Right to object: Object to processing your data for direct marketing purposes or other legitimate interests.
• Right to data portability: Obtain and reuse your personal data across different services.
• Lodging a complaint: File a complaint with your local data protection authority if you believe your rights are not respected.

For GDPR-related inquiries, please contact our data protection officer using the support form on our website.

5.2 California residents: Shine the Light notice

Under California’s Shine the Light law (Civil Code Section §1798.83), California residents may request information regarding the disclosure of their personal information to third parties for direct marketing purposes. If applicable, we will provide:

• A list of the categories of personal information disclosed.
• The names and addresses of third parties with whom such information was shared.

To make such a request, please contact us using the support form on our website and specify the type of enquiry with the subject line “California Shine the Light request.”

6. Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies and tracking technologies

We use cookies and similar technologies to improve your experience on our site. These may include:

• Essential cookies: Necessary for the operation of our services.
• Performance cookies: Collect information about how you use our site.
• Functional cookies: Remember preferences and settings.
• Targeting cookies: Deliver relevant advertisements.

You can manage or disable cookies through your browser settings.

8. Third-party links

Our services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies.

9. International data transfers

As a global company, your information may be transferred to and stored in countries outside of your own. We ensure that appropriate safeguards are in place to protect your information in compliance with applicable laws.

10. Children’s privacy

Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from them. If we learn that we have inadvertently collected such information, we will delete it promptly.

11. Changes to this privacy policy

We may update this privacy policy periodically. Any changes will be posted on this page with the updated “effective date.” We encourage you to review this privacy policy regularly.

12. Contact us

If you have any questions or concerns about this privacy policy or our data practices, please contact us using the form on our support page.: Support form